Privacy Policy

1) Who this policy applies to

This policy applies to:

• Customers who browse services and make bookings.
• Providers who create profiles, list services, accept bookings, and manage clients.
• Visitors to our websites, including pro.pamperbook.uk (if applicable).

2) Information we collect

A. Information you provide

• Account details: name, email address, phone number, password (stored securely).
• Profile details (Providers): business name, category, services offered, pricing, address/service area, opening hours, photos, and descriptions.
• Bookings and communications: appointment details, messages between customers and Providers (where messaging is available), and support requests.
• Payments (if applicable): transaction amounts, payment status, and payment references. We do not store full card details if payments are handled by a payment processor.

B. Information we collect automatically

• Device and app data: device type, operating system, app version, identifiers, and crash logs.
• Usage data: pages/screens viewed, actions taken, and time spent in the App.
• Approximate location (optional): to show nearby services, only if enabled on your device and permitted by you.
• Cookies/Similar technologies (web): for website functionality, analytics, and security.

C. Information from third parties

• Payment processors: confirmation of successful/failed payments and chargebacks (if applicable).
• Analytics providers: aggregated usage statistics (e.g., to improve performance and features).
• Marketing partners: ad attribution (e.g., whether an install came from an ad), where enabled.

3) How we use your information

We use your information to:

• Provide and operate the App and marketplace services.
• Create and manage accounts for Customers and Providers.
• Enable bookings, confirmations, cancellations, reminders, and customer support.
• Facilitate payments and prevent fraud (where applicable).
• Improve the App, troubleshoot issues, and develop new features.
• Send service-related communications (e.g., booking updates).
• Send marketing messages only where permitted (you may opt out where applicable).
• Comply with legal obligations and enforce our terms.

4) How we share your information

We may share information in these situations:

A. With Providers and Customers (marketplace sharing)

• When a customer books a service, we share relevant booking details with the Provider (and confirmation details with the customer).
• Providers may see customer contact details needed to deliver the service (e.g., name, phone/email, appointment details), depending on features enabled.

B. With service providers (processors and vendors)

We use trusted vendors to help us run the App, such as:

• Hosting and infrastructure providers
• Payment processors (if applicable)
• Analytics and performance monitoring tools
• Customer support tools

These vendors process data only on our instructions (or as independent controllers where applicable, such as payment processors).

C. For legal reasons

• To comply with law, regulation, court order, or lawful request.
• To protect the rights, safety, and security of users, Providers, and our services.

D. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

5) Data retention

We retain information as long as needed to provide the App and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements. You may request deletion subject to applicable laws and required retention.

6) Your choices and rights

• Account updates: You can update certain profile information in the App.
• Location: You can disable location access in your device settings.
• Marketing: You can opt out of promotional messages where provided.
• Access/Deletion: You may request access to or deletion of your personal data by emailing support@pamperbook.uk.

7) Children’s privacy

The App is not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us to request deletion.

8) Security

We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) International transfers

If you use the App from outside the country where our servers or providers are located, your information may be transferred and processed in other countries. Where required, we use appropriate safeguards for cross-border data transfers.

10) Legal bases (UK/EEA users, where applicable)

Where the UK GDPR/EU GDPR applies, we process personal data under one or more of these legal bases:

• Contract: to provide the App and booking services.
• Legitimate interests: to improve services, prevent fraud, and ensure security.
• Consent: for optional features like marketing or precise location (where used).
• Legal obligation: to meet regulatory requirements.

11) Third-party links and services

The App may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for third-party content or practices.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Continued use of the App after changes means you accept the revised policy.

13) Contact us

If you have questions or requests regarding this Privacy Policy, contact:
PAMPERBOOK PRO
Email: support@pamperbook.uk